Refund Policy
Refund Policy
All support packages sold through The Tackroom store are non-refundable. By completing a purchase you acknowledge all contributions are final and are not eligible for a refund.
Why purchases are final
Support packages fund server hosting, development, and community operations. Digital items and in-game benefits deliver immediately, or can be collected in-game by a player and cannot be returned. Costs are incurred the moment a purchase completes.
Before you buy
Review your cart carefully. Confirm the package, the character or account it applies to, and the price before checkout. Open a support ticket first if you have any questions about what a package includes - additional some packages do require pre-approval from staff before purchasing. We answer pre-purchase questions gladly. If purchasing a package that requires approval, before getting approval refunds are not eligable.
Delivery issues
If a package fails to deliver, delivers to the wrong character, or arrives incomplete, open a support ticket within 7 days of purchase. We correct delivery errors, replace missing items, or credit an equivalent package. A delivery correction is not a refund.
Cancellations and Refunds
Memberships bill automatically each month until cancelled. Cancellation is managed entirely by you through your Tebex account, where the option to cancel is available at any time. Staff will not cancel a subscription on your behalf.
Cancellation takes effect at the end of your current billing period. You retain access to your membership benefits through the end of that period, after which associated roles and benefits are removed.
We do not issue refunds for payments processed because a subscription was not cancelled before the renewal date. This includes charges you did not intend to incur, charges on a subscription you stopped using, and charges that occurred while you were inactive on the server. It is your responsibility to cancel before your renewal date if you no longer want the membership.
If you are unsure whether a subscription is active on your account, check the subscriptions section of your Tebex account before your next renewal date.
Chargebacks and payment disputes
Do not file a chargeback or payment dispute. Opening a dispute with your bank, card issuer, or PayPal instead of contacting us directly results in:
- Immediate and permanent removal from The Tackroom server
- Removal from our Discord and all community spaces
- Forfeiture of the associated character, items, and all progress tied to the account
- A permanent block on future purchases and future access under any account, alias, or payment method
This applies whether the dispute succeeds or fails. Withdrawing or reversing a chargeback after the fact does not restore access.
If you believe a charge is wrong, open a support ticket. We resolve billing errors, duplicate charges, and unauthorized transactions directly, and faster than a dispute would.
Unauthorized purchases
If someone used your payment method without permission, open a support ticket immediately. We review the transaction and work with you on a resolution. Purchases made by another member of your household using your payment method remain your responsibility.
Bans and removals
Support packages carry no guarantee of continued access. Removal or suspension for breaking server rules does not entitle you to a refund of past purchases, in whole or in part. A purchase does not exempt any player from the rules or the moderation process.
Package changes
We adjust, retire, or rebalance packages as the server develops. A change to a package after purchase does not entitle you to a refund.
Questions
Open a support ticket in Discord before you buy. We would rather answer a question than handle a dispute.